warranty & returns
Bike deliveries are on
us! Welcome your new
travel buddy with no
Bike for Life
Lifetime warranty on
frame & fork and a
one year warranty on
all other components
Its ok to change your
mind. 14 days to let us
know if you have
Because your new bike comes in a box it is delivered 85% assembled so you'll need to do things like put the wheels and seat on. We strongly recommend getting your local bike repair shop to do this for you, but you are of course welcome to do this yourself. Check out our easy assembly guide here.
Your bike for life
Our bikes are meticulously designed and manufactured. We have every confidence in their sturdiness and reliability and we want you to have too.
Thats why we offer a lifetime warranty for manufacturer defects on steel frame and fork and 1 year warranty on manufacturer defects on components.
For transit reasons all bikes are delivered 85% assembled. Your warranty will be activated upon professional assembly so just ask your local bike shop to do it. If you live in London we can send your bike directly to your closest Fetttle workshop. More info here.
Products with moving parts such as hubs, cranksets and wheels that fail due to misuse, lack of maintenance or tampering are not covered. Products subject to normal wear and tear such as brakes, tyres, tubes, handle bars, and seats are also not covered.
Its ok to change your mind
Just let us know within 14 days of receiving your bike by emailing email@example.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. If the item is a bike, the bike must not have been assembled. You’ll also need the receipt or proof of purchase.
Read are full returns policy here.