Delivery
warranty & returns

Free Delivery

Bike deliveries are on
us! Welcome your new
travel buddy with no
extra charges

Bike for Life

Lifetime warranty on
frame & fork and a
one year warranty on
all other components

Easy Refunds

Its ok to change your
mind. 14 days to let us
know if you have
second thoughts

Free delivery

We want you to welcome your trusty Steed as soon as possible. If in stock, orders received before 12 noon will be processed the same day and delivered within 24hrs.  In order to lower our carbon footprint, wherever possible we deliver using our bike trailer. 

Because your new bike comes in a box it is delivered 85% assembled so you'll need to do things like put the front wheel and seat on. We strongly recommend getting your local bike repair shop to do this for you, but you are of course welcome to do this yourself. Check out our easy assembly guide here. 

If you live in London and would rather the professionals do the final assembly we can send your bike directly to your nearest Fettle bike shop. More info here.

Your bike for life

Our bikes are meticulously designed and manufactured. We have every confidence in their sturdiness and reliability and we want you to have too.


Thats why we offer a lifetime warranty for manufacturer defects on steel frame and fork and 1 year warranty on manufacturer defects for components.

For transit reasons all bikes are delivered 85% assembled. Your warranty will be activated upon professional assembly so just ask your local bike shop to do it. If you live in London we can send your bike directly to your closest Fetttle workshop. More info here

Full details of the Steed Bike Warranty here.  

Its ok to change your mind

Something not quite right or just changed your mind? 

No problem. Hassle free refunds & exchanges are all part of the service. 

 Just let us know within 14 days of receiving your bike by emailing hello@steedbikes.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. 

If the item is a bike, the bike must not have been assembled. You’ll also need the receipt or proof of purchase. 

Read are full returns policy here.

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